General

Booking Protect

• I took out Booking Protect, how can I request a refund?
• Booking Protect - General Conditions
• What will Booking Protect not refund?
• What will Booking Protect refund?
• Booking Protect - refund protection

Run For a Charity

• Do I have to run for one of your listed charities?

General Race Day

• How long do I have to complete the ASICS London 10k?
• How long do I have to complete the Half Marathon?
• Can I start the run with my friend?
• What road closures might affect me?
• Can I run with a buggy?
• Can I run with headphones?

Charity Managers

• How will charity runners receive race packs?
• What is the minimum number of places a charity can buy?
• Can a charity purchase additional places?
• Will there be a designated section at the Hackney festival for charities to meet their runners?
• Do you have advice on how runners can fundraise for a charity?
• How do charities check who has registered in their team?

See all 7 articles

Partnerships and Opportunities

• Entertainment at our events
• Sponsorship & Partner Marketing
• Market on the Marshes

Registration

• I haven't received my confirmation email
• My ticket is not appearing in my profile.
• Can I change the name on my ticket?
• How can I edit my address / contact details / predicted finish time?
• How can I check if I'm registered successfully?
• How can I register a group in a race?

See all 14 articles

Volunteers

• How can I register to volunteer?
• How old do I need to be to volunteer?
• What time do I need to get there?
• What roles are available?