Submit a request
I took out Booking Protect, how can I request a refund?
Booking Protect - General Conditions
What will Booking Protect not refund?
What will Booking Protect refund?
Booking Protect - refund protection
Run For a Charity
Do I have to run for one of your listed charities?
General Race Day
How long do I have to complete the ASICS London 10k?
How long do I have to complete the Half Marathon?
Can I start the run with my friend?
What road closures might affect me?
Can I run with a buggy?
Can I run with headphones?
Partnerships and Opportunities
Entertainment at our events
Sponsorship & Partner Marketing
I haven't received my confirmation email
My ticket is not appearing in my profile.
Can I change the name on my ticket?
How can I check if I'm registered successfully?
How can I register a group in a race?
How do I join a Crew?
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How can I register to volunteer?
How old do I need to be to volunteer?
What time do I need to get there?
What roles are available?
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