Booking Protect will provide you with a refund on any unused booking if you are unable to attend the booked event due to any of the circumstances set out below.
The following words or phrases have the meaning shown below wherever they appear in bold in this document.
You/Your/Yourself - A person who has made a booking alone or as part of a group with us.
Doctor - A qualified medical practitioner registered with a recognised professional body. A doctor cannot be you or a member of your immediate family.
Emergency Services - The Police, Fire and Rescue Service or Emergency Medical Services.
Booking/Booked Event - The pre-planned and pre-booked service(s)/event(s)/ticket(s) including booking and service fees transacted with us by you.
Group - Any number of people who have made a booking with us with Booking Refund Protection in the same transaction.
Illness - A physical or mental condition confirmed by a doctor that prevents you from attending the booked event.
Immediate family - Your husband, wife, partner, civil partner, parent, child, brother, or sister.
Injury - A bodily injury confirmed by a doctor that prevents you from attending the booked event.
Public Transport Network - Any mode of public transport other than public hire taxis licensed for public use on which you had planned to travel to a booked event.
Ticket - A non-refundable, authorised ticket that was purchased from us where Ticket Protection has been purchased at the same time as purchasing the Ticket(s).
We/Us/Our - The booking vendor with whom you made the booking.