We are unable to provide a refund to any runners without Ticket Protection. We recommend all runners to take out Ticket Protection through our insurance partner, Booking Protect, which can be done during registration.
To make a claim through Booking Protect or for more information please visit our website here: https://uk.virginsport.com/ticket-protection
We can also defer entries up until 1 month before event day, a deferred entry is valid for 12 months.
Please contact us for more information.